Boarding Frequently Asked Questions

Our goal is to provide you with the answers to your questions so you have the peace of mind knowing your pet is safe, and having an enjoyable stay. 

The following are a few common inquiries, and some important steps to ensure all our guests health and safety. 

Health and Safety Standards

We prioritize health standards in our facility, and while sanitizing and proper cleanliness are practiced, we further require all our guests to be up-to-date with all vaccinations. 

We encourage all our guests to be spayed or neutered but will review any exceptions on an individual level.

We appreciate and expect a full disclosure of your pets personality in order to match play groups, or be able to accommodate our more independent guests.

We do not accept American Bulldogs, Pitbulls, or aggressive temperaments.

Vaccinations/ Certificate

Please ensure that your pet receives vaccinations at least 5 days prior to their stay at the Blue Mountain Pets Hotel.  We require you bring the veterinarian vaccination certificate so we are able to verify, and copy during the check in appointment time. 

Dogs are to have their Rabies, DHLPP, and Bordetella (the kennel cough or Bordetella vaccine).

Cats are required to have Rabies and FVRCP.

Flea Medication

During the warmer months, May to November (approximately, depending on the weather), we require proof that your pet also is flea protected with one of the monthly vet prescribed flea medications.  Please bring your proof of purchase receipt.

Medical Emergencies

If a medical emergency arises with any of our guests while at the Blue Mountain Pets Hotel, we will attempt to contact you to discuss any course of action. If you are unavailable, we will attempt first, to use your own area vet, or if our guest is from a distance we will take him/her to the our own area vet/ or on-call vet.


We will administer pill or liquid medications/supplements as specified, please have separate written instructions to present on check in.  

We do not administer injections.

What Is Kennel Cough?

Infectious trachea bronchitis is a highly contagious, upper-respiratory disease which is spread by an air-borne virus. The incubation period of the disease is roughly 3 to 7 days. The main symptom is a gagging cough, sometimes accompanied by sneezing and nasal discharge, which can last anywhere from a few days to several weeks. Although this coughing is very annoying and can be persistent, it does not usually develop into anything more serious. However, just as with the common cold, it can lower a dog's resistance to other diseases making him susceptible to secondary infections, and so he must be observed to avoid complications.


Please feel free to contact us today or book your stay with Blue Mountain Pets Hotel, "your pets home away from home".


Our dogs Teddy, a 4 pound Yorkie, and Nicky, a 15 pound Shi Tzu are regular clients of the Blue Mountain Pets Hotel. Thes..  ...more!